Privacy Policy

Application: Helena ASE Discord Bot (ID: 928236463194255360) & Helena ASA Discord Bot (ID: 1167614668534206534) 
Effective Date: 18/06/2025 

1. Definitions 

  • Account Owner: A user who subscribes to and manages a Helena subscription plan. 

  • Server Member: Any user who is a member of a Discord server where the Helena Bot is installed. 

  • Application: Refers to the Helena Discord Bot. 

2. Data Collected 

A. Discord Data (User/Server-Provided) 

The following Discord data may be collected and stored only when explicitly provided through commands or administrative actions: 

  • Discord Guild ID 

  • Discord User ID 

  • Discord Username 

  • Discord Channel or Thread IDs 

  • Discord Roles 

This data is not collected automatically or without user interaction. 

B. Nitrado Data (Opt-In) 

If a valid Nitrado token is provided (opt-in), the following data will be collected and stored automatically: 

  • List of services 

  • Service settings 

  • Service logs 

  • Online player data 

  • Game User Settings/Game .INI 

No Nitrado data is collected unless the user authorizes this via a valid token. 

3. Data Access & User Rights 

  • Access to collected data is limited to Application developers and is used strictly for feature development, maintenance, and support. 

  • No data will be sold, shared, or disclosed to third parties, except as required by law or in line with our Terms of Service. 

  • You may request access to, correction of, or deletion of your data at any time via our support Discord server or by contacting us directly.
     

4. Data Storage & Security 

  • All data is stored in an internally managed, encrypted database. 

  • While reasonable security measures are in place to protect against unauthorized access, no system is 100% secure. The developers of Helena assume no liability for unintentional or malicious data breaches. 

  • In the event of a known data breach, affected users will be notified through the official support Discord server. 

5. Data Retention & Removal 

Automatic Deletion 

  • User and subscription data are automatically deleted 28 days after subscription cancellation. 

User-Initiated Removal 

6. Consent & Agreement 

By adding Helena to your Discord server or using any of its features, you consent to the data practices outlined in this Privacy Policy. As a server administrator, you agree to inform your members of this policy. 

  • If you do not agree as a server owner, you must remove the Application from your server. 

  • If you do not agree as a server member, you may choose to leave the server where the Application is active. 

7. Questions & Contact 

For questions, concerns, or data requests, please reach out via: 
Support Server: Support Server 
Discord DM: @tnkr. 
Email: admin@helenabot.com

⚠️ Third-Party Nitrado Access Notice 
If you grant another individual access to your Nitrado account, they may be able to generate an API token. If this token is used with Helena, it can provide access to your linked Nitrado data (e.g., service logs, settings, player information). 
Helena does not control who can generate tokens — that is managed entirely by Nitrado. Therefore, you are solely responsible for who has access to your Nitrado account and any resulting data access through Helena. 

We strongly advise against sharing Nitrado access with individuals you do not fully trust or who could misuse that access to expose your data.